1. Refund Eligibility
Refunds may be issued in the following circumstances:
You are eligible for a refund if you cancel your subscription within the applicable refund period.
You are eligible for a refund if you experience technical issues or service interruptions that prevent you from accessing the Service for an extended period.
2. Refund Requests
To request a refund, please contact our customer support team at [[email protected]] within the applicable refund period. Refund requests must include your name, email address, and reason for the refund.
3. Refund Processing
Refunds will be processed within [number] business days of approval. Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
4. Refund Period
The refund period varies depending on the type of purchase:
For subscriptions: You may be eligible for a full or partial refund if you cancel your subscription within [number] days of the initial purchase or renewal date.
For one-time purchases: You may be eligible for a refund if you request it within [number] days of the purchase date.
5. Non-Refundable Fees
The following fees are non-refundable:
Fees for services rendered, including subscription fees for the portion of the subscription term that has already elapsed.
Transaction fees charged by payment processors.
6. Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the issue to our management team for further review.
7. Changes to Refund Policy
We may update this Refund Policy from time to time by posting a new version on our website. You should review this Refund Policy periodically for any changes. Your continued use of the Service after any modifications to this Refund Policy will constitute your acceptance of such changes.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected]